TetraMap UK - Behavioural systems, training and people development

See us at the CIPD Learning and Development Show Olympia, Stand 631, London  Olympia 25th and 26th April 2018

FAQs

Below you will find answers to our most frequently asked questions.

If your question isn't answered below please contact us.

How do I purchase workbook materials?

How do I purchase workbook materials?

Only Certified TetraMap Facilitators can purchase workbooks.

Only Certified TetraMap facilitators based in UK or Europe can purchase workbooks from the TetraMap UK website. All workbooks and other resources are available on our workbooks page.

For orders outside of Europe please click here to request a quote including Worldwide shipping costs.

Before you can order our resources, you must first log in to our website. If you do not have a user account click here to create one.

If you are experiencing any issues with creating an account, logging in or ordering resources please contact us.

How do I purchase products from The Digital Suite?

How do I purchase products from The Digital Suite?

Only Certified TetraMap Facilitators can purchase products from The Digital Suite.

Only Certified TetraMap facilitators based in UK or Europe can purchase The Digital Suite from the TetraMap UK website, which are available here.

For help and advice see FAQs or contact us.

Before you can order our products, you must first log in to our website. If you do not have a user account click here to create one.

If you are experiencing any issues with creating an account, logging in or ordering resources please contact us.

What are the payment options available?

What are the payment options available?

At the checkout you will be given two payment options:

Online Payment (via PayPal) which allows you to pay securely online.
Offline Payment which allows you to be invoiced in order to pay at a later date.

Once your order has been processed an order confirmation and invoice will be emailed to you.

Do I need a PayPal account to make an online payment?

Do I need a PayPal account to make an online payment?

No, you do not need a PayPal account. Simply follow the steps in the checkout section, choosing the Online Payment (via PayPal) payment option.

Once selected you will be redirected to PayPal's secure checkout, where you can choose to checkout as a guest using a card payment.

How long will my order take to arrive?

How long will my order take to arrive?

UK Standard Delivery 3-5 days
UK Express Delivery 1-2 days
Europe 5-7 days

How will my order be dispatched?

How will my order be dispatched?

Your order will be dispatched by courier. Please make arrangements to accept delivery.

If no-one will be available to accept the delivery, please include delivery instructions when completing the delivery information section at the checkout. This might be a designated safe place or with a next door neighbour.

Do I have to be a Certified Facilitator to order workbooks?

Do I have to be a Certified Facilitator to order workbooks?

Yes, you must be a TetraMap Certified Facilitator to order TetraMap resources and facilitate TetraMap workshops. Click here to find out more.

Why can't I log in?

Why can't I log in?

Below is a list of common reasons for being unable to log in to the TetraMap UK website.

Not a TetraMap Certified Facilitator

Only TetraMap Certified Facilitators are allowed user accounts on the TetraMap UK website, to gain access to Facilitator events and resources.

If you have previously created an account but you are not a TetraMap Certified Facilitator your account will have been terminated.

Don't have a TetraMap UK account

You may not have created an account for the TetraMap UK website yet. To create an account click here.

Please note that the TetraMap UK website is separate to the TetraMap International and all other regional TetraMap websites. Any accounts on other TetraMap websites will not work on this website and you will need to create a separate account here.

I have forgotten my password

I have forgotten my password

If you have forgotten your password you can request a new password.

If you are still having trouble or you cannot remember your username please contact us.

How do I register for an event?

How do I register for an event?

You can view and register for all of our events here.

Where can I find Facilitator Training Resources?

Where can I find Facilitator Training Resources?

Facilitator Training Resources are available to all Certified Facilitators via MyTetra on the TetraMap International website. You must be logged in to access the resources. If you are not you may get a 404 error.

MyTetra is full of useful resources to help with your workshops, sales brochures, presentations, articles, videos and more. Resources include graphics and logos, document templates, posters, support slides and notes, plus the Why Are You Like That? Leader Guide, PowerPoint, storyboard and notes.

How do I upload my Facilitator Profile?

How do I upload my Facilitator Profile?

To upload your Facilitator Profile, follow the steps below:

  • Login to MyTetra on the TetraMap International website.
  • Click on Edit my Profile.
  • Enter your details and upload a photo and company logo.

Only profiles with information in the Overview section will be made active.

It also helps to have something in the Primary expertise section to showcase your particular skills.

If you need any help with uploading your My Facilitator profile please contact TetraMap International.

We needed a tool which would engage learners globally and TetraMap’s “simplicity of the concepts and language” makes it easy to get the message across even when English is not the first language. People readily get on board with TetraMap as it does not label but celebrates the positive nature of behaviour.

Gabriele GalassiGlobal Organisational Development, BBC Worldwide 

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