TetraMap UK - Behavioural systems, training and people development

Become a TetraMap Certified Facilitator - Visit our events page for details

Event Booking Terms & Conditions

Please note these 'Terms and Conditions' may be subject to change without notice.

Introduction

Events are organised and managed by Anne Clews Consulting Limited registered in England and Wales with registration number 6285047 and registered office at Oak Tree House, Wilmslow Road, Mottram St Andrew, Cheshire SK10 4LQ.

References to "us" means Anne Clews Consulting Ltd and references to "we" and "our" shall be construed accordingly. Reference to "you" means the entity completing a booking request and references to "your" shall be construed accordingly.

Booking

  • For event costs and dates, please refer to our events page.
  • Before booking onto the event, please ensure you have read the event programme and content, to ensure the event will meet your needs.
  • Upon receipt of your registration/booking form and subsequent payment your place(s) will be confirmed.

Invoicing & Payment

  • Delegate fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
  • For online bookings paid at the time of booking, invoices/receipts will be issued electronically from the booking website on completion of the booking.
  • For bookings accepted with purchase orders, invoices will be sent via post to the name and address provided on the booking form and must be paid within 30 days of the invoice date or not later than 5 working days prior to the start of the event, whichever date occurs soonest.
  • Payment must be made in pounds Sterling by credit/debit card or BACS.
  • When you pay by credit/debit card payments will be shown as ANNECLEWSCO on your statement.
  • If any amount properly due to us under or in connection with these terms and conditions remains outstanding beyond the due date may claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

Event Attendance

  • Delegates will receive joining instructions via email to the email address provided on the booking form.
  • It is the responsibility of the individual completing the event registration/booking form to ensure joining instructions are received by the delegate. Instructions will be sent via email to the email address provided on the booking form.
  • If the joining instructions are not received, it is the responsibility of the individual who completed the event registration/booking form to contact Anne Clews Consulting to arrange for them to be reissued.
  • Failure to attend the event will result in the full cost being incurred. No refund shall be given.
  • We will send all correspondence primarily via email to the email provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
  • It may be necessary, for reasons beyond our control, to change the content and timing of the programme, the date, the venue or the facilitator(s).

Cancellations & Amendments

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will apply based on the cost of your booking (excluding any card processing fees and/or booking fees previously applied), as shown below.
Calendar days notice before the start date of the event Refund applicable
60 calendar days or more 75% refund of basic attendance fee
1 - 60 days No refund will be given
Failure to attend No refund will be given
  • We will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the event date.
  • In the event of there being insufficient numbers booked onto an event we reserve the right to cancel or postpone the event.
  • In the event of cancellation of an event by us, we will endeavour to inform all delegates 30 days before the event is due to take place, although please be aware that this is not always possible. All event fees paid will be reimbursed in full, or the payment will be transferred in full to another event. We shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Event Provisions

  • Organising and financing accommodation and travel are the responsibility of the delegate.
  • Where food and refreshments are to be provided, this will be stated on the event details and the cost included in the price quoted. Any special dietary requirements need to be notified in writing to us in advance of the event, as specified in the joining instructions.

Force Majeure

  • We shall not be liable to refund of fees or for any other penalty should the event be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Entire Agreement

These terms and conditions, together with the current TetraMap UK website prices, event details and contact details, set out the whole of our agreement relating to the event. These terms and conditions cannot be varied except in writing signed by an authorised signature of Anne Clews Consulting Ltd.

"To date I've facilitated 24 TetraMap sessions since being accredited, each session bringing different learning and understanding every time.  I've witnessed some  momentous 'lightbulb' moments for some people, which makes my day.  The biggest win for me with TetraMap is that it's just so applicable in the workplace, delegates remember their preference, and are still having discussion about it 6 months down the line."

- Ally Wightman
Senior Leadership Development Consultant, Telefonica UK

"I always choose TetraMap as the model of behaviour because the feedback from delegates consistently reflects a positive experience and extremely high application back in the 'real world'.  It's reassuring to be approached by delegates from years gone by to be told how the experience has changed their lives for the better, both inside and outside of work."

- Dan Masters
Training Consultant

"It's a phenomenally powerful tool for managers to communicate more effectively with their team."

- Ben Long
Trainer, BSkyB

"We are delighted with the results which speak for themselves.  TetraMap is the most memorable take away from the Ignite programme.  We have used the model in our management training to help improve coaching skills, communication skills and how to recognise how the different elements behave under stress.  This has been invaluable in helping our managers develop their teams more effectively."

- Tessa Roff
Training Manager, Nationwide Building Society

TetraMap is probably one of the most power and simple tools I have come across to get people, teams and communities working together constructively and with massive speed and accuracy.

- Jacques Marais. Executive Chairman, IPMS Global

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